Return Policy
Ella & Rose Dallas is committed to providing excellent service and a pleasant shopping experience.
Our return and refund policy has been designed to ensure clarity and customer satisfaction.
Please read these terms carefully before returning any item.
100% Return Right for New Products
We offer a full return right for all new products, excluding discounted or sale items.
Items purchased during promotions or clearance sales are not covered by this guarantee.
No Returns for Discounted Products
Products purchased at a discounted price cannot be returned or exchanged.
These purchases are final, even in cases where the wrong size has been chosen.
Return Costs
Return shipping costs are the responsibility of the customer.
Ella & Rose Dallas does not reimburse postage or any costs associated with returning items.
For more details, please refer to our General Terms and Conditions.
Return Period
Returns must be registered within 30 days of receiving the product.
After this period, returns will not be accepted.
Please ensure that your return request is made within the given timeframe.
Exchange of Discounted Products
Discounted items cannot be exchanged, even if the wrong size has been selected.
We therefore recommend checking the size guide carefully before placing your order.
100% Guarantee on Faulty Products
We offer a full guarantee on all products with a manufacturing defect.
If your item is faulty, you are entitled to a full refund or replacement.
How to Start a Return
To start a return, please contact us via email at:
📧 info@ellarosedallas.com
Once your return is approved, we will provide detailed instructions for the next steps.